Return and Refunds

GiveBest provides a straightforward warranty that is processed in the most hassle-free way possible.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.


Satisfaction Guarantee


In order to provide a better service & shopping experience for our customers. We shall provide refund or replacement for defective products. We shall offer a 12-month satisfaction guarantee. (The customer service doesn't include man-made damage/disassemble/burning/water ingress/breakage etc.)


Refund Process:


Step 1: Ensure Product Eligibility for Resale

Before initiating a refund, please ensure that the product is in a condition that allows for resale. This includes making sure all original packaging, accessories, and tags are intact, and the product shows no signs of damage or wear.


Step 2: Notify Us via Email

Please send an email to to inform us about your return. Include details about the product(s) you wish to return and the reason for the return. Our team will review your request and provide further instructions.


Step 3: Provide Logistics Tracking Number and Cost Screenshot

Upon receiving our email response, please provide us with the logistics tracking number for the return shipment. Additionally, attach a screenshot of the logistics cost as proof of the incurred expenses. This information will help us process your refund promptly.


Step 4: Full Refund Processing

Once we receive your email with the logistics tracking number, we will initiate the refund process promptly. Our team will verify the returned product's condition and complete the refund within the shortest possible time. The refunded amount will be credited back to your original payment method.


Please note that the exact timeframe for receiving the refund may vary depending on your payment provider and their processes.


If you have any further questions or need assistance throughout the refund process, please feel free to contact us at We are here to ensure a smooth and satisfactory refund experience for you.


Thank you for choosing GiveBest, and we apologize for any inconvenience caused.


All returns and exchanges made via our online portal at would need to be shipped to :

Address A:

Street: 9320 4th Ave South, Suite B

City: Seattle

State: WA

Zip code: 98108

Attn: ProgainUSA LLC (B237)-JC-252

Contact Phone: +1 (253) 737-4292


Address B:

Street: 3230 Cornerstone

City: Dr Eastvale

State: CA

Zip code: 91752

Attn: kevin-YEH

Contact Phone: +1 (909) 306-9789


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